Legal
Privacy Policy
How carfindnz collects, stores, uses and discloses your personal information.
Effective Date: July 2026
carfindnz, operated by The Black Umbrella Group Limited ("we", "us", "our"), is committed to protecting your privacy and the confidentiality of your personal information.
This Privacy Policy explains how we collect, store, use and disclose your personal information when you access or use the carfindnz website, applications, vehicle marketplace, finance enquiry services, automotive offers, promotions, rewards, and related services.
We comply with the New Zealand Privacy Act 2020 and take reasonable steps to ensure your personal information is protected.
1. Collection and Storage of Personal Information
We collect personal information from and about you when you use carfindnz, including when you:
- •Browse vehicle listings
- •Create an account
- •Save vehicles
- •Contact sellers or dealers
- •Submit vehicle enquiries
- •Request finance assistance
- •Participate in promotions or rewards
- •Contact us with questions, feedback or complaints
We collect information to:
- •Provide access to the carfindnz platform
- •Connect buyers with vehicle sellers and dealers
- •Respond to enquiries
- •Assist with vehicle purchasing decisions
- •Provide finance and insurance assistance where requested
- •Provide customer support
- •Improve our website, technology and services
- •Develop new products and features
- •Personalise your experience
- •Manage complaints and enquiries
- •Meet legal and regulatory obligations
2. Information We Collect
The information we collect may include:
General User Information
- •Name
- •Email address
- •Phone number
- •Address or location information
- •Date of birth where required for specific services
- •Account login information
- •Communication history
Vehicle Information
- •Vehicles you search for
- •Saved vehicles
- •Vehicle preferences
- •Enquiries made
- •Vehicle ownership information where voluntarily provided
Business and Dealer Information
- •Business name
- •Contact details
- •Dealer information
- •Vehicle listing information
- •Advertising preferences
- •Account activity
Finance Information
- •Identification information
- •Date of birth
- •Employment information
- •Income information
- •Expenses
- •Banking information
- •Credit-related information
- •Financial commitments
- •Supporting documents
You are not required to provide personal information. However, if you choose not to provide information required for a particular service, we may not be able to provide that service.
3. How We Collect Personal Information
Where possible, we collect information directly from you.
This may occur when you:
- •Complete forms on our website
- •Create an account
- •Contact a seller
- •Submit a finance enquiry
- •Communicate with us
- •Participate in promotions
We may also collect information from third parties where authorised or permitted, including:
- •Vehicle dealers
- •Finance providers
- •Insurance providers
- •Business partners
- •Service providers
- •Credit reporting bodies where authorised
- •Publicly available sources
4. Website and Technology Information
When you use carfindnz, we may collect technical information including:
- •IP address
- •Browser type
- •Device information
- •Pages visited
- •Website interactions
- •Referral sources
We may use cookies and similar technologies to:
- •Improve website functionality
- •Remember preferences
- •Analyse website traffic
- •Improve user experience
- •Provide relevant advertising
You may disable cookies through your browser settings, although some features may not function correctly.
5. Use and Disclosure of Personal Information
We may use and disclose your personal information where reasonably necessary to provide our services.
This may include sharing information with:
- •Vehicle dealers or sellers you contact
- •Finance providers
- •Insurance providers
- •Automotive partners
- •Service providers
- •Technology providers
- •Marketing and analytics providers
- •Professional advisers
- •Government agencies or law enforcement where required by law
If you enquire about a vehicle listed by a dealer, your enquiry details may be provided to that dealer so they can respond.
If you request finance assistance, your information may be provided to relevant finance providers or advisers to assist with your application.
6. Finance Enquiries and Applications
Where you request finance assistance through carfindnz, you consent to us collecting and sharing relevant information with finance providers, advisers and associated service providers for the purpose of assessing and assisting with your finance enquiry.
Submitting a finance enquiry does not guarantee:
- •Finance approval
- •Acceptance by a lender
- •Any specific interest rate
- •A particular finance product
Finance providers may conduct their own assessments and may require additional information.
7. Marketing and Communications
We may use your information to provide relevant communications including:
- •Vehicle recommendations
- •New listings
- •Automotive offers
- •Partner promotions
- •Finance information
- •carfindnz updates
You can unsubscribe from marketing communications at any time.
8. Protection and Storage of Information
We take reasonable steps to protect your personal information from:
- •Loss
- •Misuse
- •Unauthorised access
- •Unauthorised disclosure
- •Modification
We retain information only for as long as reasonably necessary for business, legal and operational purposes.
When information is no longer required, it will be securely deleted, destroyed or de-identified where appropriate.
9. Access and Correction
You have rights under the New Zealand Privacy Act 2020 to request access to personal information we hold about you.
You may also request correction of information if you believe it is inaccurate or incomplete.
Requests can be made by contacting us.
10. Privacy Complaints
If you believe your privacy has been breached or have concerns about how your information has been handled, please contact us.
We will investigate your complaint and work with you to resolve the matter.
If you remain dissatisfied, you may contact the New Zealand Privacy Commissioner.
11. Information Sharing With Partners
By using carfindnz services, you acknowledge that relevant information may be shared with trusted partners where required to provide requested services.
These partners may include:
- •Vehicle dealers
- •Finance providers
- •Insurance providers
- •Automotive service providers
- •Rewards and promotional partners
Partners are responsible for handling information in accordance with their own legal obligations.
12. Contact Information
For privacy enquiries, requests for access to information, or complaints, please contact:
carfindnz — Operated by The Black Umbrella Group Limited
Website: https://carfindnz.com
Email: hello@carfindnz.com
Concerns about your data?
Reach out and we will help you with access or removal requests.
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